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Refund policy

1. General Return Eligibility

Timeframes for Returns:

  • Standard Returns: Eligible within 3 calendar days from the confirmed delivery date (verified via tracking).

  • Untraceable Deliveries: If tracking is unavailable, returns must be requested within 30 calendar days from the shipment date.

  • Brazil & Russia Orders: Extended to 40 calendar days from shipment due to longer transit times.

Condition Requirements:
To qualify for a return, items must:

  • Be in original, unopened packaging with all tags and accessories attached.

  • Show no signs of use, damage, or alteration.

  • Include the original invoice or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

  • Intimate products (for hygiene reasons).

  • Custom-made or personalized items.

  • Digital downloads, software, or virtual services.

  • Gift cards or vouchers.

  • Products marked "Final Sale" (clearly labeled at purchase).

Note: For virtual services or non-physical products, refunds may be considered on a case-by-case basis if the service was not rendered as described.

3. Defective or Damaged Items (3-Day Protection)

Reporting Process:

  • Notify us within 72 hours of delivery via email at support@niuniudaddy.com.

  • Provide:

    • Clear photos/video of the defect.

    • Images of the original packaging.

    • Order number visible in documentation.

Resolution Options:

  • Full refund (including original shipping costs).

  • Free replacement (subject to availability).

  • Store credit (customer’s choice).

4. Step-by-Step Return Process

1. Request Authorization:

  • Contact support@niuniudaddy.com with your order # and return reason.

  • Await approval and a Return Authorization (RA) number.

2. Packaging Instructions:

  • Use the original packaging whenever possible.

  • Include all original items (tags, accessories, manuals).

  • Securely seal to prevent damage during transit.

3. Shipping Back:

  • Customer covers return shipping costs.

  • Use an insured/tracked service (recommended).

  • Ship to the address provided with your RA number.

5. Refund Processing

Timeline:

  • Inspection: 3–5 business days after we receive the return.

  • Approval: You’ll receive an email confirmation.

  • Refund Issuance:

    • Credit Card/PayPal: 3–10 business days.

    • Bank Transfers: 5–15 business days.

Potential Deductions:
Refunds may be reduced for:

  • Missing parts/accessories.

  • Signs of use or damage.

  • Original shipping fees (unless the return is due to our error).

6. Exchange Policy

Available Options:

  • Size/Color Exchanges:

    • Must be requested within the original return window.

    • Subject to stock availability.

    • Customer pays any additional shipping fees.

  • Defective Exchanges:

    • Free reshipment with expedited processing.

7. Special Circumstances

Late/Missing Deliveries:

  • Contact the carrier first for tracking updates.

  • Report to us within 14 days of the estimated delivery date.

International Returns:

  • Customers are responsible for:

    • Customs/duties on returned items.

    • Higher return shipping costs.

  • Refunds exclude original import fees.

8. Contact Information

For return inquiries:

Note: This policy does not override your statutory rights under consumer protection laws.