Frequently Asked Questions

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

Average free shipping time is about 25 to 35 working days.

express shipping time is about 5 to 10 working days

Your tracking number will be updated 3-5 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

If there’s an issue with your order (such as a defective product, incorrect order, or damaged item), please contact us within 7 days of receiving your order. We will review your case and if approved, we will arrange for a replacement to be sent. Please do not return any items before contacting us and receiving further instructions from our customer service team.

Please note:

Contact Us: Reach out to us at postmaster@niuniudaddy.com within 7 days of receiving your order to initiate a return request.
Approval Process: Our customer service team will review your request and provide instructions on how to proceed if your return is approved.
Shipping Costs: You are responsible for paying the shipping costs for returning your item. Original shipping charges are non-refundable.
Replacement: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether a replacement will be sent.
Denial of Return: We reserve the right to deny any return request that does not meet our return policy criteria.

For any further questions or assistance, our customer service team is available 24/7.

Contact: postmaster@niuniudaddy.com