Return and Refund policy:
1. General Return Eligibility
Timeframes for Returns:
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Standard Returns: Eligible within 3 calendar days from the confirmed delivery date (verified via tracking).
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Untraceable Deliveries: If tracking is unavailable, returns must be requested within 30 calendar days from the shipment date.
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Brazil & Russia Orders: Extended to 40 calendar days from shipment due to longer transit times.
Condition Requirements:
To qualify for a return, items must:
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Be in original, unopened packaging with all tags and accessories attached.
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Show no signs of use, damage, or alteration.
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Include the original invoice or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned or exchanged unless defective:
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Intimate products (for hygiene reasons).
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Custom-made or personalized items.
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Digital downloads, software, or virtual services.
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Gift cards or vouchers.
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Products marked "Final Sale" (clearly labeled at purchase).
Note: For virtual services or non-physical products, refunds may be considered on a case-by-case basis if the service was not rendered as described.
3. Defective or Damaged Items (3-Day Protection)
Reporting Process:
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Notify us within 72 hours of delivery via email at support@niuniudaddy.com.
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Provide:
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Clear photos/video of the defect.
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Images of the original packaging.
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Order number visible in documentation.
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Resolution Options:
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Full refund (including original shipping costs).
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Free replacement (subject to availability).
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Store credit (customer’s choice).
4. Step-by-Step Return Process
1. Request Authorization:
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Contact support@niuniudaddy.com with your order # and return reason.
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Await approval and a Return Authorization (RA) number.
2. Packaging Instructions:
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Use the original packaging whenever possible.
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Include all original items (tags, accessories, manuals).
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Securely seal to prevent damage during transit.
3. Shipping Back:
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Customer covers return shipping costs.
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Use an insured/tracked service (recommended).
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Ship to the address provided with your RA number.
5. Refund Processing
Timeline:
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Inspection: 3–5 business days after we receive the return.
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Approval: You’ll receive an email confirmation.
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Refund Issuance:
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Credit Card/PayPal: 3–10 business days.
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Bank Transfers: 5–15 business days.
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Potential Deductions:
Refunds may be reduced for:
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Missing parts/accessories.
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Signs of use or damage.
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Original shipping fees (unless the return is due to our error).
6. Exchange Policy
Available Options:
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Size/Color Exchanges:
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Must be requested within the original return window.
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Subject to stock availability.
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Customer pays any additional shipping fees.
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Defective Exchanges:
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Free reshipment with expedited processing.
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7. Special Circumstances
Late/Missing Deliveries:
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Contact the carrier first for tracking updates.
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Report to us within 14 days of the estimated delivery date.
International Returns:
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Customers are responsible for:
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Customs/duties on returned items.
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Higher return shipping costs.
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Refunds exclude original import fees.
8. Contact Information
For return inquiries:
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Email: cally@niuniudaddy.com
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Include your order number and details for faster resolution.
Note: This policy does not override your statutory rights under consumer protection laws.