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FAQ

Have Questions? Contact Us Anytime!

If you have any questions that weren't answered on this page, please email us at postmaster@niuniudaddy.com. Our customer service team is available 24/7 and ready to assist you.


Tracking Number Not Updating?

Your tracking information will typically show progress 3-5 days after your order has been shipped. If you have concerns about your shipment's progress, please contact us at postmaster@niuniudaddy.com and we'll look into it for you.


Return Policy

If there’s an issue with your order (such as a defective product, incorrect item, or damage), please contact us within 7 days of receiving your order. We'll review your case and, if approved, arrange for a replacement. Please do not return anything before contacting our customer service team for instructions. Please note:

  • Contact Us: Reach out to us at postmaster@niuniudaddy.com within 7 days of receiving your order to initiate a return request.
  • Approval Process: Our customer service team will review your request and provide instructions if your return is approved.
  • Shipping Costs: You may be responsible for paying the shipping costs for returning your item. Original shipping charges are non-refundable.
  • Denial of Return: We reserve the right to deny any return request that does not meet our policy criteria.

    For further assistance, please don't hesitate to email us at postmaster@niuniudaddy.com. We're here to help!