Frequently Asked Questions

When Will My Order Ship?

Orders are typically processed and shipped within 3 working days after your purchase is completed. Once your order is dispatched, you’ll receive a confirmation email with your tracking details.

How Long Does Shipping Take?

Shipping times may vary because we ship worldwide from different fulfillment centers depending on your location.

Free Shipping: Usually takes about 25–35 working days
Express Shipping: Usually takes about 5–10 working days

Once your order has been shipped, your tracking number will start updating within 3–5 days.

Tracking Number Not Updating?

It’s normal for tracking information to take 3–5 days to show updates after your order has been shipped.

If your tracking number hasn’t updated after that time or you’re concerned about your shipment’s progress, please contact us at postmaster@niuniudaddy.com, and our team will gladly check the status for you.

How Do I Cancel an Order?

Orders can only be canceled within the first 12 hours after they are placed.

After this time, the order is usually already processed or prepared for shipment, which means cancellation may no longer be possible. We work quickly to ship orders as fast as possible, which is why the cancellation window is limited.

If you need help with an order, please contact our support team as soon as possible.

Return & Replacement Policy

If there is an issue with your order — such as a defective product, incorrect item, or damaged package — please contact us within 7 days of receiving your order.

Our team will review your case and, if approved, arrange a replacement.

Return Process

1. Contact Us
Email us at postmaster@niuniudaddy.com within 7 days of receiving your order to request a return or replacement.

2. Approval Process
Our customer service team will review your request and provide return instructions if your case is approved.

3. Shipping Costs
Customers may be responsible for the shipping costs associated with returning items. Original shipping fees are non-refundable.

4. Inspection & Replacement
Once we receive and inspect the returned item, we will notify you by email regarding the next steps, including whether a replacement will be issued.

5. Return Eligibility
We reserve the right to deny any return request that does not meet our return policy criteria.

Important: Please do not send any items back before contacting our support team and receiving instructions.

Have Questions? Contact Us Anytime!

If your question wasn’t answered on this page, feel free to reach out to us.

Email: postmaster@niuniudaddy.com
Our customer support team is available 24/7 and always ready to assist you.