Return Policy
Return Policy
General Item Return Policy
At NiuNiuDaddy, we want you to be completely satisfied with your purchase. In most cases, items can be returned within 3 days after delivery or within 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you have up to 40 days after shipment to return it. Please note that certain products may have specific return policies or requirements associated with them.
Contact Us First
Before returning a defective item, please contact our Customer Service team to receive the return shipping address and further instructions.
3 Day Product Guarantee
If your item arrives damaged, different, or not working as expected, you are protected under our 3 Day Product Guarantee. Here’s how to make a claim:
- Contact Us: Within 3 days of receiving the product, contact us with a photo or video explaining the issue and whether you prefer a refund or replacement.
- Review Process: We will review your claim and may request additional information if needed.
- Approval and Resolution: If approved, we will refund or resend the item. You may also be asked to return the product.
Where to Send Returns
Please contact our Customer Service team to obtain the correct return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, depending on your card issuer's policies.