FAQ

Due to COVID-19, Global shipping has significantly slowed down and there are countries that are not accepting international packages so please check with your local post office! Every part of the process has slowed down, and at times it can be unpredictable. We apologize for any delays, but in many cases there is nothing we can do.

My Tracking Number Isn't Showing Any Progress. Why?
Your tracking number will be updated 3-5 days after your order has been shipped.

What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserves the right to deny any return request. In some cases you will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.